Karens Holidays
at
Butlins Skegness
Terms & Conditions
1. To provisionally book your caravan holiday at Butlins Skegness with Karens Holidays, please telephone us on 07754289319 or 07857828915 or you can contact us by Email at Karen@karensholiday.co.uk
2. The price of your holiday includes passes into the Butlins Skegness Resort for all members of the party. Gas and Electric is included in the price of your holiday.
3. A £50 non-refundable deposit must be received within 7 days of making the booking. This payment will secure your holiday and a receipt will be issued to you when we write to confirm your caravan holiday reservation.
4. We are unable to accept bookings from: a) Groups of people of all the same sex. b) Groups under 25 years of age.
5. Butlins is a family holiday park and anyone whose unreasonable conduct causes a nuisance to any other person on the park you will be asked to leave immediately.
6. In order for the caravan to be cleaned and checked, departure must be made before 10am, and no keys will be released before 2pm/3pm/4pm on the day of arrival. Please state time on booking form or leave blank if your arrival time is after 4pm. Although Butlins passes may be collected before, which will enable you and your party to use and enjoy all facilities before check-in-time.
7. Upon departure, the caravan must be left in a clean and tidy condition. The Hirer is responsible for all members of the party and must make good any losses, breakages, or damage done to the caravan or its contents during their stay. Prior to departure, keys must be returned to GUEST SERVICES as failure to do so may result in loss of security bond. IT IS THE HIRER’S RESPONSIBILITY to ensure that caravans are left in a respectable and clean state on departure, otherwise cleaning costs will be charged.
8. Pets are not allowed in any caravan.
9. No smoking is permitted in any caravan.
10. Should accommodation booked become unavailable due to circumstances beyond our control. We will endeavour to find alternative accommodation on site, but if you don't want alternative dates, a full refund will be given
11. Vehicles must be parked only in the parking spaces provided.
12. All rubbish must be taken to the bins located around the caravan park and not left either in or around the caravan.
13. No ball games to be played around caravans, unless in specific designated areas.
14. We highly recommend that you purchase some form of insurance to cover you in the event that you have to cancel your holiday due to unforeseen circumstances. NO INSURANCE is included in the price of the holiday.
15. Please do not remove any items from caravan, any items removed and the price will be taken out of your security bond.
16. Some Butlins facilities/entertainment may not be in operation during off-peak season periods, for which we have no control or influence over and do not accept responsibility for at any time.
17. If due to illness, injury or accident you are unable to take your caravan holiday, you must advise us immediately by telephone and then in writing by special post. If we do not receive written confirmation of your cancellation before your holiday has commenced, no refund will be given. In the event of you or any member of your holiday party being unable to travel due to sickness, bereavement, redundancy or jury service, you will be required to write to us prior to the start of your holiday by special post, enclosing proof in the form of a Doctor’s Certificate, a Death Certificate in cases of bereavement, Employer’s notification of redundancy or official Court notification.
18. Cancellation Charges
56 days or more - Deposit and administration fee
55 - 43 days - 30% of Holiday Cost
42 - 29 days - 50% of Holiday Cost
28 days or less - 100% of Holiday Cost
19. In addition to the cost of your holiday a £50 refundable security bond will be charged. The security bond is refunded by KARENS HOLIDAYS not by BUTLINS. Your security bond will be refunded and returned to you after your holiday upon a full and satisfactory inspection of the caravan. (Security Bond is returned by post.)
20. In the event you book 6 weeks or less from the holiday start date, the full payment (including security bond ) will be due for payment within 7 days of booking your holiday. As from 1st of April 2011, any holidays booked after this date, payment of your holiday will be due 8 weeks before the start of your holiday. Any holiday booked less than 8 weeks from the holiday start date, full payment (including the security bond) will be due within 7 days of booking your holiday. NOTE: The onus is on you to ensure that the balance of your holiday is paid on or before the due date. If the balance is not received on time, Karens Holidays reserves the right to treat the booking as cancelled and will look to re-let the Caravan. The payment due date is not negotiable.
21. KARENS HOLIDAYS cannot be held liable for alterations to Butlins facilities and resort from those advertised.
22. KARENS HOLIDAYS do not accept any responsibility for any loss or damage to cars, belongings, or personal injury occurring whilst staying in one of our caravans.
Copyright © 2009 Karens Holidays. All Rights Reserved.